Shipping & Returns

How to Initiate a Return or Exchange
To return or exchange a product, please contact us via email or WhatsApp at +923049612878. Include your order number, product name, proof of purchase, and a description of the issue. Our customer care team will get back to you promptly.

Shipping Policy

• All orders are processed within 1–2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.
• Domestic delivery within 3–5 business days.
• Free shipping available across Pakistan.

Eligibility for Returns

• Merchandise can be exchanged within 7 days if it is unused, unwashed, and in its original condition with tags attached.
• Returns must be reported to customer support within 48 hours of receiving the product.
• Accepted reasons for returns: wrong or damaged product.
• Change of mind returns are not accepted.
• Original proof of purchase is required (invoice emailed at purchase).

Return Procedure

• Contact +923049612878 for product return or exchange.
• Mention the reason for the return and include the original order number from your email receipt.
• Provide pictures of the product as evidence.
• Our team will review your request and contact you if it is eligible for return.
• If approved, reship the item using a traceable courier service agreed upon by our team.
• After assessment, we may offer an exchange or store credit of equal or lesser value (valid for a limited period).
• Refunds will be processed within 7–10 working days.
• If your return claim is rejected, you will be notified within 3 business days.

Important Notes

• Washed, dried, or stained products are not eligible for return.