Refund Policy

At Kaashan, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund policy below.

Eligibility for Refunds

Time Frame: You have 14 days from the date of delivery to request a refund.
Condition of Items: Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
Proof of Purchase: A receipt or proof of purchase is required to process your refund request.

Non-Refundable Items

• Sale items, gift cards, and products marked as “final sale” are not eligible for refunds.
• Custom-made or altered items are non-refundable unless they arrive damaged or defective.

Refund Process

Initiating a Refund: To request a refund, please contact our customer service team at +923049612878 with your order number and reason for the return.
Return Shipping: Once your request is approved, we’ll share the return shipping instructions. Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect.
Inspection: After receiving the returned item, we’ll inspect it to confirm it meets our refund criteria.
Refund Approval: If approved, your refund will be processed, and the amount will be credited to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please check with your bank or payment provider first, as processing times may vary.
If you still haven’t received your refund, contact us at +923049612878 for further assistance.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at +923049612878 with your order details and photos. We’ll arrange a replacement or issue a refund at no additional cost to you.